Shipping policy

Shipping Policy

We aim to process and ship all orders as quickly as possible.

Order Processing

Orders are typically processed within 1–2 business days. Once your order has been processed, it will be shipped according to the timelines below.

Shipping Times

• United States & Canada: 6–10 business days

• International (including Europe): 6–12 business days

Please note that shipping times are estimates and may vary due to customs processing, carrier delays, or high demand periods.

Tracking Information

Once your order ships, you will receive a confirmation email with tracking details. Tracking updates may take 24–48 hours to appear after shipment.

Customs & Duties

International orders may be subject to customs fees or import duties depending on your country’s regulations. These fees are the responsibility of the customer.

Delays

While we do our best to meet the estimated delivery times, delays can occasionally occur due to factors outside our control.

If you have any questions about your order or shipping, please contact us at support@shopolena.com